Plain Healthcare attaches a great deal of importance to Learning & Development. Our highly professional team of trainers provide courses for nurses, paramedics and other healthcare professionals who intend to use our products and solutions. These trainers have many years of clinical and training experience and the faculty includes some of the most respected nurse trainers in the UK.

We provide high quality training materials such as printed manuals and HTML-based help systems for use in your browser software.

Course modules of hands-on product training delivered at your workplace or online (depending on your circumstances/course required) include the following:

  • Hands-on Odyssey TeleAssess Training
  • Hands-on Odyssey FaceToFace Training
  • Odyssey Cascade Trainers’ Course
  • Odyssey Update Training
  • Non-Clinician Training – Odyssey Reception
  • Systems Administration
  • Odyssey Reporting

In addition we also run programmes that go beyond the use of software. Designed primarily for clinicians, they are appropriate for any organisation involved with primary care and are delivered at your workplace whenever possible.

Our Telephone Consultation Skills Workshop has been delivered and well received by clinicians in various clinical settings including Out of Hours, Primary Care and insurance health assessment organisations.

The workshop has recently been delivered as part of the “Esteem Trial” – a large Department of Health funded research project examining the effectiveness of Nurse Triage in Primary Care.

It is suitable for clinicians who are new to the role of telephone consultation as well as those who are more experienced and wish to enhance their skills. It comprises a mixture of information, interactive group and individual exercises and provides an introduction to the softer skills required for a successful and effective telephone intervention.

A single day workshop runs from 10am – 4.30pm with 45 minute lunch break and working refreshments. It is delivered at your own organisation’s premises for up to 10 delegates.

In addition we have a programme of low-cost webinars to assist existing users of our products to refine their skills in a structured manner with expert assistance.