Implementation

Implementation of full licence installations includes the following activities:

Project management: this starts the moment we receive your order. You will be appointed a dedicated project manager who co-ordinates all implementation activities with you, from a training needs analysis and the scheduling of training resources to arranging engineers for installation. We will liaise with third party application providers as necessary, too. Your project manager will stay with you beyond the Go Live date, to ensure a smooth transition to working with Odyssey or PathFinderRF.

Testing of customer’s system in advance of installation of product.

Installation of product live and training databases.

Administration with regard to establishing remote access via N3 or equivalent.

Configuration of product to customer requirements.

Checking of product as configured and installed.

On-site pre-training meeting and provision of pre-training handouts.

Post-training meeting to evaluate individual performances during training.

Presence of trainer and engineer at Go Live rehearsal and actual event.

Systems administration training (half day), on site, delivered by a trainer within two weeks after Go Live date, subject to availability.

Post-Go Live meeting (within 6 weeks of Go Live).

Hands-on training is available to all users of our products by our own, experienced in-house trainers, usually at the customer’s place of work.