Benchmarking

We offer an Out of Hours Benchmarking service; a thorough analysis of all of your performance data and comparison to the national figures obtained from our continuous studies of samples of our out of hours customers, which started in 2006 when we analysed over 270,000 calls to provide detailed benchmarks.

We combine this quantitative analysis with a detailed qualitative study of the individuals within your service. Invaluable support when tendering for new contracts, this service offers a unique method of highlighting your strengths and identifying specific areas to target performance improvement.

Our consultants combine a depth of knowledge in the implementation of clinical decision support into everyday practice with quality improvement and facilitation tools to support you in finding the best solution for your organisation.