Clinical decision support software from Plain Healthcare delivers critical benefits to the funders, providers and patients of healthcare services. Whatever the system structure and source of funding (insurers, employers, governments or private individuals), the value delivered by Plain Healthcare’s product range is relevant across the world. Our software systems increase access to effective, safe healthcare worldwide, and can help improve efficiency by minimizing assessment times, reducing error and clinical risk, getting diagnoses right first time, every time.

Improving access to healthcare, especially for under-served communities is a social and political imperative that must be economically practicable too. Our products empower nurses, junior physicians and healthcare workers to make rapid, safe and consistently high quality patient assessments and impart up-to-date advice for self-care  Our products empower nurses, junior physicians and healthcare workers to make rapid, safe and consistently high quality patient assessments and impart up-to-date advice for self-care.

Plain Healthcare are looking for partners as well as new clients to help unlock the global potential of our product suite and realize the extensive value in the brand. Below is a list of regions we currently cover:

  • North America
  • Australia & New Zealand
  • Far East
  • India
  • Middle East
  • Africa
  • Europe
  • Latin America

We aim to appoint International Partners and Resellers in most countries of the world to market and/or sell Odyssey web-deployed cloud-enable clinical software to:

  • Clinicians – doctors, nurses, paramedics
  • Health establishments – hospitals, clinics, prisons, care homes, emergency services
  • Companies – shipping, exploration, mining, insurance, absence management
  • Funders – governments, NGOs, health insurers, charities
  • Individuals – people using self-assessment or carers providing lay assessment to others


‘What is the return on investment (RoI)?’ is probably the single most frequently asked question asked when considering clinical decision support. With increasing pressure on budgets, ensuring that any investment delivers on both cost saving, improved efficiencies and service improvement is key. But there is more to a RoI than simply the price tag.

A true measure of RoI must include the full spectrum of benefits that can result from a successful IT implementation: improved patient safety, improved quality of the care provided, improved relationships with patients, streamlined internal processes, innovation, and other qualitative factors.  HIMSS recommends that health providers use the following areas to evaluate RoI:

  • Efficiency Savings
  • Improved outcomes of care compared to pre-health IT implementation
  • Additional revenue generated as the result of an IT implementation
  • Non-financial gains such as, but not limited to, increased patient satisfaction with care encounters, decreased provider time at work, and higher levels of employee satisfaction
  • Increased knowledge of providers about the patient population they serve

Plain Healthcare’s products have been proven to deliver on their RoI promise.

For example, NHS Nene CCG have seen a significant impact in consultation times since the implementation of PathFinderRF. The average time saved per day is more than 35 minutes per GP. They have also witnessed a saving in the cost of onward referrals with a less than 1% reduction in referrals for outpatient appointments alone covering their investment in PathFinderRF. These figures speak for themselves.


Why choose our Clinical Decision Support Software?

Clinical Content that leads the market

Plain Healthcare’s clinical decision support systems enable a vast synthesis of clinical knowledge relevant to the patient’s needs to be available to the user instantaneously – at the click of a mouse. The content has evolved over 17 years and is tried, tested and proven in many markets. In England, over 60% of Primary Care Trusts commission GP Out of Hours services from providers that support nurse telephone triage with Odyssey.

Speed of Use

Studies have shown that the average length of nurse consultations using Odyssey TeleAssess is in the order of 6 minutes once the nurse has become a proficient user. One of the fastest clinical assessment tools on the market; this includes recording patient details, completing the patient assessment, triaging, advice giving and disposal of the patient.

Up to Date Advice

Odyssey TeleAssess and Odyssey FaceToFace are based upon a patient-centred consultation model pioneered by Plain Healthcare. Developed following detailed research and evaluation of telephone and face to face consultation and refined through user feedback – the assessment and advice guidelines provide a truly comprehensive and up to date clinical assessment tool.

Flexible Licensing

Plain Healthcare’s unique method of licensing ensures that you can select options that minimise your financial outlay while ensuring you have full cover available for any level of unexpected demand. Licence types, which can be mixed at any installation, include full, unrestricted use licences, peak demand licences (available at weekends and public holidays only).

Odyssey range

Why the Odyssey product range is unique

Odyssey Clinical Decision Support is unique because it includes the following key aspects:

  • The method used is based on Bayesian logic, examining all relevant items simultaneously via a framework rather than via a restrictive binary algorithmic pathway
  • Multiple symptoms can be analysed simultaneously via interacting symptom frameworks to give a final overall outcome
  • The style of questioning fits with a natural pattern of consultation and is therefore intuitive and user friendly
  • The content is managed within a continuous learning and testing cycle designed to minimise the uncertainty inherent in medical decision making

Odyssey’s clinical content is key to it’s success. It enables a vast synthesis of clinical knowledge relevant to the patient’s needs to be available to the user instantaneously – at the click of a mouse.

This knowledge is maintained within the Plain Clinical Database. This database comprises several hundred assessment and examination guidelines and protocols, each linked to triage, treatment and advice guidelines, differential diagnoses, patient information and education.

The Plain Clinical Database reflects currently accepted best practice, relevant literature and texts, plus advice from relevant specialists, supported by an extensive process of peer review. It represents a unique international clinical consensus. Plain Healthcare has a proven commitment to supporting best practice internationally, evidenced by its International Expert Panels and links with professional bodies in the UK, Holland, and Switzerland.

Each site using the Odyssey products contribute to the database review and development; as a result, the clinical content has now been reviewed by panels that, in total, comprise of hundreds of GPs, emergency physicians, paediatricians, psychiatrists, nurses and numerous other clinicians.

Proven to improve clinical efficiency, reduce risk and save money, Odyssey has been used to successfully assess c.20 million patients without any litigation to date.



PathFinderRF is an innovative on-line referral facilitation and clinical communication system that enables Commissioning Groups and other Primary Care Organisations to manage referrals and the communication of clinical information from general practice to specialist and community services. It is based on a system developed by the award-winning Nene Commissioning Group and supports evidence-based, consistent and cost effective care across a locality or region.

PathFinderRF provides guidance and referral templates covering a wide range of key conditions. The system helps a GP or practice nurse decide whether referral to another provider of care is appropriate; then the referral template ensures that all relevant clinical information is collated. The data is then exported so it can be copied to the patient’s electronic health record, ready to send to the chosen provider.

PathFinderRF contains national guidance plus consensus advice provided by local specialists along with local administrative content, thus providing a complete spectrum of information to ensure an effective and appropriate referral.

Case studies

Plain Healthcare relies on its customers to help to continually develop its product range. They bring a unique perspective and allow us to ensure that our products truly meet the demand and requirements of the healthcare industry.

Here’s just a few case studies illustrating the benefits of using Plain Healthcare’s products;

Eric Williams House, Coventry – Odyssey CareAssess

NHS Nene CCG – PathFinderRF

You may also be interested in our testimonials.


Odyssey TeleAssess supports definitive clinical assessment by telephone; helping users to meet patients’ needs safely while making significant savings in time, effort and money for their service.

With average assessment times at around 6 minutes, as measured independently and by Plain Healthcare, Odyssey TeleAssess ensures that call length is always appropriate to the circumstances.

Odyssey provides the user with a network of assessment prompts and guided responses and allows for multiple symptoms to be evaluated simultaneously, supported by evidence-based frameworks for referral and self-care, with all assessment data remaining visible at all times. It supports the clinician’s judgement and expertise through enhancing normal consultation processes.

The assessment screens include drop-downs that provide regularly up-dated referenced information on differential diagnoses and rationales for lines of enquiry for each type of presentation – so reminding the user about the importance of different lines of enquiry.

Odyssey also has a solution aimed at triaging at the point of reception. Read more about Odyssey Reception.


Odyssey PatientAssess is an accurate and comprehensive telephone clinical assessment solution designed for use in doctors’ surgeries to support receptionists prioritise patients and clinicians carry out triage and clinical assessment. Web-deployed and easy to use, Odyssey PatientAssess can help to reduce costs, save time and increase patient satisfaction. The solution guides users assess patient telephone calls, and provides prompts on easy to follow screens. Odyssey PatientAssess enables users to deal with calls quickly and efficiently, freeing up staff time and resources while improving health outcomes.

Integrated within the host clinical system or sitting alongside it using Odyssey Demographics, PatientAssess incorporates Odyssey Reception to allow non-clinicians to perform the initial prioritisation of patients quickly and efficiently. This generates urgencies which determine the timescale and priority for the clinical contact, and details are automatically passed on to the Clinical Assessment stage, to be carried out by a doctor or nurse using Odyssey PatientAssess. Supported by automatic on-screen prompts and question sets, together with evidence-based advice it culminates in a recommended outcome, as well as a summary of the assessment that can be used throughout the surgery.


Odyssey FaceToFace offers varying levels of decision support ranging from an electronic record of the consultation to a sophisticated guide to history taking, examination, diagnosis and treatment, depending on the needs and experience of the user.

The latest express version ensures rapid, safe assessments and advice are always possible, along with robust documentation, all visible on a single screen.

Odyssey FaceToFace is available for use in all markets where there is advantage to be made in routing patients to clinics staffed by nurses or other clinicians rather than experienced physicians. This may be to improve access to healthcare in general, or to drive efficiency through lower cost practitioners.

For more information, read our business case on how Odyssey FaceToFace supports effective urgent care.

We all make errors no matter how much training and experience we possess, so to err is human – read how Odyssey FaceToFace effectively supports decision making.


Odyssey CareAssess offers clinical decision support designed specifically for use by both care assistants and nurses working in nursing and residential care homes. By supporting the assessment and treatment of any condition presented by a resident or patient Odyssey CareAssess ensures the best possible on-site care.

Supplied on tablet and mobile devices with touchscreen technology for ease of use, there are two models of deployment available. The first and most effective, is a hosted model which relies on the home have internet connectivity at all times.The second option is a locally deployed model which does not require internet connectivity but which provides less flexibility for the user.